Privacy Policy

Last updated: *TBC by client
Who we are: Clear Out Vacating Services (*TBC legal entity, ABN, address)
Contact: *TBC by client (privacy email)

1. What Personal Information We Collect
Contact details: name, phone, email, address/suburb.
Service details: property type, room counts, dates, service selections, notes, photos/checklists you upload.
Customer communications: emails, SMS, call logs relevant to delivering services.
Payment information: processed via *TBC payment provider(s). We do not store full card details on our servers.
Website/technical data: IP address, device/browser info, pages viewed, form submissions, cookies/analytics.
Agent/landlord details when you authorise us to liaise for vacate inspection purposes.

2. How We Collect It
Directly from you via our website forms, phone, email, SMS or in person.
From your authorised agent/landlord/property manager (where applicable).
Automatically via our website (cookies/analytics) and job management software (*TBC platform).

3. Why We Collect & Use It
To provide quotes, schedule and deliver services, and issue invoices/receipts.
To communicate updates, reminders and post-service follow-ups.
To honour guarantees/warranties and manage customer support.
To improve our services, website performance and user experience.
With your consent, to send marketing updates or request reviews (opt-out anytime).

4. Lawful Basis / Australian Privacy Principles
We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where applicable (e.g., overseas enquiries), we may also take into account other privacy regimes (e.g., GDPR) *TBC by client.

5. Disclosures to Third Parties
We may share necessary information with:
Technicians/franchisees/contractors to perform your service.
Job management, scheduling, and messaging tools (*TBC names).
Payment processors (*TBC) to take payment securely.
Email/SMS providers & analytics (e.g., *TBC: GA/Meta) to operate communications and the website.
Agents/landlords where you authorise us to liaise about vacate requirements.
We do not sell your personal information.

6. Overseas Disclosure
Some providers (e.g., cloud/email/analytics) may store data overseas. Specific countries/providers: *TBC by client.

7. Cookies & Analytics
We use cookies and similar technologies to run the site and analyse usage. You can control cookies via your browser settings. Details of tools used and retention periods: *TBC by client.

8. Marketing
We may send service updates and (with consent) marketing communications. You can opt out at any time via the message footer or by contacting us. Preference centre/process: *TBC by client.

9. Data Security & Retention
We apply reasonable technical and organisational measures to protect personal information.
Retention periods: quotes/invoices/job records retained for *TBC years to meet business and legal requirements; marketing data retained until you opt out or after *TBC. Secure deletion processes: *TBC by client.

10. Access & Correction
You can request access to, or correction of, your personal information by contacting us at *TBC privacy email. We will respond within a reasonable period.

11. Complaints
If you have a privacy complaint, contact us at *TBC privacy email.
If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au | 1300 363 992.

12. Children
Our services are not directed at children. We do not knowingly collect personal information from children without appropriate consent.

13. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will appear on this page with an updated date.